Claims Workforce Management Director

Job Summary

To support a large-scale claims operation, the full-time Senior Director, Claims Workforce Management will define strategies for workforce management, oversee capacity planning, and influence senior leadership on business objectives while working remotely from anywhere in the U.S.

Key responsibilities

• Plans and directs workforce management policies, objectives, operations, and initiatives
• Analyzes operations and influences staffing model strategies based on trends and forecasted results
• Develops inter-departmental partnerships to maintain effective operations within the workforce management department

Required qualifications

• Bachelor's degree in a related field
• 10+ years of related experience, including prior management experience
• Experience developing workforce capacity and staffing plans within a claims operation
• 5+ years of management experience preferred
• Strong understanding of contact center operations and strategic planning