Cleo Guide Specialist

Job Summary

A company is looking for a Cleo Guide-Specialist.

Key Responsibilities:

• Serve as the primary point of contact for members, providing high-quality assistance and support
• Guide members through complex processes and collaborate on personalized family support plans
• Maintain accurate records of member interactions and contribute to process improvements

Required Qualifications:

• Fluency in English and Malay; preference for candidates residing in Malaysia
• Experience supporting parents, caregivers, or families, with a preference for relevant certifications
• Ability to creatively problem-solve and make decisions autonomously
• Experience navigating technology in a remote environment
• Adaptability to thrive in a fast-paced startup environment