Clerical Support Coordinator

Job Summary

Supporting the contact center in a full-time remote capacity, the Clerical Support Coordinator will manage high-volume inquiries, maintain detailed records, and ensure smooth workflow across departments while delivering excellent customer service.

Key responsibilities

• Manage inbound and outbound member and provider communications, documenting interactions in accordance with quality standards
• Enter, update, and verify information across CRM and benefits administration systems while maintaining accurate call logs
• Resolve inquiries related to benefits, claims, and eligibility, serving as a liaison between the contact center and internal teams

Required qualifications

• High School Diploma or equivalent work experience required
• 2+ years of experience in a call center within a TPA, health insurer, or employee benefits environment
• Familiarity with group health plans, eligibility, benefits, and claims processes
• Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly
• Experience in multitasking and managing workload efficiently in a high-volume environment