Client Account Management Executive

Job Summary

A company is looking for an AVP of Client Account Management responsible for overseeing client relationships and driving long-term growth.

Key Responsibilities

• Own and improve Net Retention Rate (NRR) and Gross Retention Rate (GRR) metrics while developing proactive systems to identify at-risk accounts
• Oversee the Account Management team, ensuring a strategic partnership model and optimizing client lifecycle value
• Collaborate with cross-functional teams to align client goals with execution and advocate for resource allocation based on client needs

Required Qualifications

• Proven experience in client retention and health management within an agency or professional services environment
• Expertise in transforming client relationships into strategic partnerships to enhance Lifetime Value (LTV)
• Ability to serve as a trusted advisor to executive-level client stakeholders
• Experience in defining and managing performance metrics that drive proactive account management
• Demonstrated capability in leading and mentoring high-performing Account Management teams