Client Account Manager

Job Summary

Supporting high client retention and satisfaction, the full-time remote Client Account Manager will collaborate with Relationship Managers to manage day-to-day client interactions and ensure a seamless experience for Enterprise clients.

Key responsibilities

• Oversee daily inquiries and manage issue resolution through the Online Support Portal for Enterprise clients
• Maintain and update the Client Relationship Management (CRM) system and ThrivePass resource tools with detailed client-specific information
• Provide training and support for Enterprise clients, ensuring they can effectively navigate and manage their benefit programs

Required qualifications

• Bachelor's degree
• 1-3 years' experience as an Account Manager or in a similar role
• Experience with pre-tax, COBRA, Ben Admin, Wellness, Tuition Reimbursement, or related benefits
• Proficiency with CRM platforms and maintaining detailed client records
• Strong ability to identify operational efficiencies and propose solutions