Client Account Specialist

Job Summary

Serving as a primary point of contact for assigned client accounts, the full-time Client Account Specialist will ensure exceptional service delivery, foster strong business relationships, and collaborate with internal teams to address client needs in a remote work environment.

Key responsibilities

• Build and maintain positive business relationships with assigned client accounts
• Respond to client inquiries and coordinate with internal departments to resolve issues and meet service expectations
• Monitor account activity, prepare reports, and analyze data to improve client satisfaction and operational efficiency

Required qualifications

• 2+ years of experience in customer service, account management, or client services
• Proficiency with CRM software and Microsoft Office applications
• Strong customer service and relationship management skills
• Excellent analytical and problem-solving abilities
• Ability to communicate effectively with clients and internal stakeholders