Client Account Specialist

Job Summary

To support self-pay clients in developing financial plans for treatment services, the remote Client Account Specialist will manage appointment reminders, handle incoming and outgoing calls, and ensure timely payment for care while demonstrating empathy and compassion.

Key responsibilities:

• Proactively identifies and escalates client account issues to the Client Account Team Lead
• Reviews applications for financial assistance and allocates funding to approved recipients
• Monitors compliance with payment plans and resolves delinquent accounts in accordance with policy

Required qualifications:

• High school diploma or equivalent required
• Two years of phone experience with customers
• Two years of experience in health care with client benefit coverage and/or claims preferred
• Basic knowledge of Teams, Outlook, and Office programs
• Medical patient access or billing office knowledge required