Client Account Support Supervisor

Job Summary

A company is looking for a Dedicated National Accounts Client Account Support Supervisor.

Key Responsibilities

• Lead and develop a team of Customer Service Advocates, promoting a culture of recognition and continuous improvement
• Establish clear expectations and standards for team accountability and performance
• Collaborate with leadership on recruitment, onboarding, training, and performance management initiatives

Required Qualifications

• Minimum High School Diploma or GED; bachelor's degree preferred
• 5+ years of customer service or advocacy experience required
• 5+ years of experience with Cigna National Accounts, including benefits and claims
• Experience in managing Performance Guarantee accounts required
• Demonstrated leadership abilities and experience in driving organizational change