Client Advocacy Manager

Job Summary

Leading a team of Client Advocate professionals, the full-time Manager, Client Advocacy will ensure exceptional client experiences by serving as the primary point of contact for key clients, overseeing daily operations, and driving continuous improvement in client engagement and satisfaction in a remote setting.

Key responsibilities

• Lead and manage a team of Client Advocate professionals, providing coaching and performance management
• Monitor client satisfaction and proactively address issues to ensure a positive experience
• Understand clients' business needs to provide tailored solutions and guidance

Required qualifications

• 3 to 5 years of experience in an account management role in the IT consulting industry
• Bachelor's degree in business, communications, or a related field
• Proven record of prospecting and selling, with experience interfacing with C-Suite and Director level personnel
• Strong negotiation skills and a high level of empathy for client success
• Experience managing teams or leading cross-functional client initiatives