Client Advocacy Manager
Job Summary
Leading a team of Client Advocate professionals, the full-time remote Manager, Client Advocacy will ensure exceptional client experiences by serving as the primary point of contact, resolving issues, and driving continuous improvement in client engagement and satisfaction.
Key responsibilities
- Lead and manage a team, providing coaching, mentorship, and performance management
- Oversee daily operations to ensure high productivity and quality service
- Monitor client satisfaction and proactively address issues to enhance the client experience
Required qualifications
- 3 to 5 years of experience in an account management role in the IT consulting industry
- Bachelor's degree in business, Communications, or a related field
- Proven record of prospecting and selling, with experience supporting AEs
- Prior experience interfacing with C-Suite or Director level personnel
- Strong negotiation skills and a high level of empathy for client success
Complete Job Description
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