Client Advocacy Programs Director

Job Summary

A company is looking for a Client Advocacy Programs Director to drive advocacy initiatives and enhance client relationships.

Key Responsibilities

• Develop and execute a comprehensive client advocacy strategy aligned with organizational goals
• Build and maintain strong relationships with Account Management teams to identify advocacy opportunities
• Collaborate with Marketing to promote client advocates through various PR opportunities

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field
• 8+ years of experience in client advocacy, customer success, or account management within a B2B technology environment
• Proven ability to build trusting relationships with clients and drive advocacy initiatives
• Strong understanding of customer journey mapping and experience using feedback to inform strategic decisions
• Experience in SaaS or technology-driven industries