Client Advocate

Job Summary

A company is looking for a Client Advocate to manage client inquiries and ensure satisfaction.

Key Responsibilities

• Facilitates resolution of client inquiries and issues, ensuring satisfaction
• Coordinates special requests and collaborates with internal service teams
• Maintains documentation and analyzes trends for continuous improvement

Required Qualifications

• Demonstrated proficiency in Group Products such as Disability and Life Insurance
• Two years of client service experience or equivalent in Insurance or Employee Benefits
• Strong knowledge of systems and technology, including Salesforce
• Ability to work effectively in a fast-paced environment
• College degree preferred