Client Advocate

Job Summary

Utilizing advanced insurance skills, the full-time remote Client Advocate will manage customer relationships by resolving benefit and eligibility inquiries while processing enrollment, claims, and billing questions.

Key responsibilities

• Process incoming enrollment, claims, billing, and eligibility questions through various communication methods
• Scrub applications to identify missing information that may affect participant eligibility and follow up as necessary
• Resolve escalated issues, including urgent enrollments and complex claims, while providing coaching and mentoring to team members

Required qualifications

• Minimum three years of customer service experience in a broker or insurance carrier setting; five years preferred
• Advanced knowledge of medical insurance and the ability to communicate effectively with customers
• Proficiency in MS Office and ability to navigate various carrier websites independently