Client Advocate Paralegal

Job Summary

Compassionate and detail-oriented, the full-time Client Advocate Paralegal will manage a high volume of client communications, providing updates and support to disabled veterans and their families while working remotely from designated states.

Key responsibilities:

• Professionally manage client calls and emails, providing status updates and answering questions
• Utilize internal systems to retrieve information and update case management files accurately
• Draft basic forms and written correspondence to clients and the VA, ensuring clarity and professionalism

Required qualifications:

• High School diploma required; Bachelor's degree or relevant experience preferred
• Experience in client services or customer support is a plus
• Proficiency in Microsoft Office, Outlook, and Adobe Acrobat
• Fluency in English; bilingual in Spanish is a plus
• Ability to obtain and maintain a Personal Identity Verification (PIV) card for VA network access