Client Advocate Specialist

Job Summary

A company is looking for a Client Advocate Specialist (Internal).

Key Responsibilities

• Serve as the primary point of contact for schools and parents/caregivers, addressing concerns and complaints
• Document and track concerns, ensuring accurate follow-through and resolution
• Analyze trends in feedback and collaborate with internal teams to enhance service quality

Required Qualifications

• Bachelor's or master's degree in social work, psychology, healthcare administration, or a related field
• 3+ years of experience in client advocacy, patient experience, or customer service in healthcare or behavioral health
• Ability to de-escalate concerns with professionalism and empathy
• Experience in tracking trends and analyzing data for actionable insights
• Highly organized with strong follow-through capabilities