Client Analyst II

Job Summary

Providing exceptional service to clients, the full-time remote Client Analyst II will maintain client benefits websites, execute benefits-related processes, and offer operational support to clients and their employees.

Key responsibilities

• Deliver ongoing service to support client requirements and business needs
• Serve as first-level system support for assigned clients and maintain client benefits websites
• Research, analyze, and resolve participant cases and inquiries while performing system testing and audits

Required qualifications

• Bachelor's degree or equivalent combination of education and experience
• Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office products
• Extensive experience with databases, including data interpretation and manipulation
• Strong analytical skills with the ability to think creatively and independently
• Experience with benefits administration systems or related software platforms