Client Care Assistant

Job Summary

To support a growing remote team, the full-time Client Care Assistant will manage inbound and outbound client communications, schedule appointments, and maintain knowledge of hearing aid products and services.

Key responsibilities

• Quickly answer inbound calls and perform outbound calls to convert inquiries into qualified appointments
• Utilize CRM information and marketing knowledge to recognize opportunities for scheduling revenue-generating appointments
• Handle client communications through SMS, email, and website chat while adhering to company policies and HIPAA guidelines

Required qualifications

• High school diploma or equivalent required
• Customer service experience required
• Strong de-escalation skills required
• Ability to work independently and efficiently
• Willingness to learn new computer programs and processes