Client Care Assistant

Job Summary

To support a growing client base, the part-time Client Care Assistant will manage inbound and outbound calls, assist clients with appointment inquiries, and convert leads into scheduled appointments while maintaining a positive demeanor in a remote environment.

Key responsibilities

• Quickly answer inbound calls from clients and prospects regarding appointment inquiries and product requests
• Perform outbound calls to leads and existing clients, utilizing persuasive communication techniques to convert calls into appointments
• Handle client SMS, email responses, and website chat, while adhering to defined processes and maintaining confidentiality

Required qualifications

• High school diploma or equivalent required
• Customer service experience required
• Strong de-escalation skills required
• Ability to work quickly, efficiently, and independently
• Willingness to learn new computer programs and processes