Client Care Coordinator

Job Summary

As a vital link between clients and the clinical team, the full-time remote Client Care Coordinator will manage client scheduling, respond to inquiries, and support clinicians by ensuring seamless execution of care plans in the mental health sector.

Key responsibilities

• Facilitate client care coordination by managing schedules, answering inquiries, and assisting with appointment logistics
• Provide administrative support to clinicians, including documentation and operational tasks to enhance care delivery
• Collaborate with Clinical, Billing, and Intake Teams to ensure streamlined communication and continuity of care

Required qualifications

• Previous experience in a medical or mental health office, particularly in scheduling and referral coordination
• Working knowledge of Electronic Medical Records Systems
• Experience with Microsoft Excel, Word, and other relevant computer programs
• Customer service experience, preferably with at least 2 years in a related role
• Ability to work collaboratively in a fast-paced, evolving environment with minimal supervision