Client Care Representative

Job Summary

Providing exceptional customer service remotely, the Client Care Representative will manage customer interactions through various channels, ensuring satisfaction and loyalty while addressing their needs for premium pet products.

Key responsibilities

• Handle challenging customer interactions via phone, email, chat, and SMS
• Determine customer needs and provide timely, appropriate solutions
• Resolve conflicts and set appropriate expectations for customers

Required qualifications

• High School Diploma
• 1+ year experience with Salesforce
• 1+ years utilizing MS Office Product Suite
• High-speed internet access with a minimum connection of 100kbps
• Work environment free from background noise and distractions