Client Care Representative

Job Summary

A company is looking for a Client Care Representative to provide support for loan document preparation and customer requests.

Key Responsibilities:

• Handle incoming requests from insured borrowers, agency partners, and insurance companies via telephone, fax, and email, ensuring prompt and thorough resolution
• Process payments, review policy premiums, and resolve discrepancies
• Assist with loan underwriting, cross-train for various responsibilities, and provide backup support

Required Qualifications:

• Associate degree preferred or equivalent experience required
• Previous customer service experience helpful
• Bi-lingual capabilities required