Client Care Specialist

Job Summary

Passionate about improving lives, the full-time remote Client Care Specialist will provide exceptional support to seniors and their caregivers by managing client interactions, resolving inquiries, and ensuring a high-quality experience with innovative communication technology.

Key responsibilities

• Manage client interactions and provide support for inquiries related to captioning services
• Foster relationships with clients to enhance their experience and satisfaction
• Utilize technology to assist clients effectively, ensuring clear communication and problem resolution

Required qualifications

• Proficiency in Microsoft Office Suite and modern communication tools (e.g., Microsoft Teams, Slack)
• Demonstrated ability to maintain confidentiality and make sound decisions
• Strong organizational and time management skills, with the ability to handle multiple priorities
• Willingness to work flexible schedules, including evenings and weekends as needed
• Experience in a customer service role, preferably in a remote setting