Client Care Team Lead

Job Summary

A company is looking for a Client Care Team Lead (100% Remote).

Key Responsibilities

• Serve as the first point of contact for team member inquiries and manage escalations
• Motivate team members and foster a positive, customer-focused environment
• Assist in onboarding, process improvement, and performance consistency

Required Qualifications

• High school diploma or equivalent required; Associate's degree or higher preferred
• 2+ years of Customer Service, Loyalty, or Retention experience
• 1 year of previous experience in a team lead role preferred
• Willingness to work flexible schedules, including weekends
• Proficient in MS Office and modern communication tools for virtual teams