Client Claims Director

Job Summary

Serving as the primary claims liaison for a designated client, the full-time Client Claims Director will manage program enhancements, oversee claim operations, and ensure compliance with client directives while collaborating with various teams to improve claim quality and outcomes.

Key responsibilities:

• Monitor claim performance and compliance with client Special Handling Instructions and service expectations
• Coach and educate claim staff on technical claim handling and customer service standards
• Manage client reporting and statistical data, ensuring effective utilization of program resources

Required qualifications:

• College degree preferred or equivalent education/experience in related work
• Seven or more years of progressive technical claim experience, including supervisory or management roles
• Attainment of the Associate in Claims designation and completion of relevant management courses or equivalent experience
• Demonstrated ability to supervise and guide the work of others
• Effective oral and written communication skills, promoting a favorable company image