Client Communication Specialist

Job Summary

A company is looking for a Client Communication Representative.

Key Responsibilities

• Contact healthcare provider offices to request medical records on behalf of clients/health plans
• Coordinate and schedule medical record retrieval using specified methods
• Document actions and maintain detailed tracking of assignments in the in-house system

Required Qualifications

• High school diploma or equivalent required
• Previous call center, sales, or collections experience preferred, especially in a healthcare environment
• Demonstrated accuracy in data entry and familiarity with basic office procedures
• Understanding of HIPAA regulations and the importance of maintaining confidentiality
• Proficiency with basic computer applications and ability to learn internal systems