Client Communications Lead

Job Summary

Managing client communications and advocacy initiatives, the fully remote Client Communications Lead will plan, develop, and execute client-facing communications while overseeing the customer advocacy pipeline and producing compelling success stories across various channels.

Key responsibilities

• Design and manage workflows for transitioning reference clients into active marketing advocates, including the production of written and video case studies
• Own the strategy for high-frequency client communications, ensuring alignment with brand voice and optimizing messaging cadence
• Collaborate with cross-functional teams to gather inputs and monitor client relationship health, maintaining communication standards across multiple brands

Required qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field, or comparable work experience
• 5-8+ years of experience in Marketing, Communications, or a client-facing storytelling/advocacy role
• Strong interpersonal and interviewing skills with the ability to build trust with executive-level clients
• Exceptional storytelling skills to translate complex information into compelling advocacy content
• Proven ability to collaborate cross-functionally with various stakeholders to execute strategic communication initiatives