Client Customer Service Representative
Job Summary
Working remotely with a schedule of Monday-Thursday from 9 AM to 6 PM EST and Friday from 8 AM to 5 PM EST, the full-time Client Customer Service Support Representative will manage inbound and outbound calls, handle denied claims, and ensure a world-class customer experience while collaborating with healthcare providers and patients.
Key responsibilities
- Manage 50-60 inbound and outbound calls daily, providing timely responses to client inquiries
- Follow standard operating procedures to update and resolve denied claims effectively
- Document account information and recommend process improvements based on policy evaluations
Required qualifications
- High School Diploma or GED equivalent
- Minimum of 1 year of customer service experience
- Experience in high-volume call environments is preferred
- Familiarity with healthcare or medical settings is a plus
Complete Job Description
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