Client Customer Service Representative
Job Summary
Working remotely with a schedule of Monday-Thursday from 9 AM to 6 PM EST and Friday from 8 AM to 5 PM EST, the full-time Client Customer Service Support Representative will manage inbound and outbound calls, resolve denied claims, and ensure a world-class customer experience in the Revenue Cycle Management Division.
Key responsibilities
- Manage an average of 50-60 inbound and outbound calls daily to address client needs
- Follow standard operating procedures to update and resolve denied claims effectively
- Document all account interactions and provide recommendations for process improvements
Required qualifications
- High School Diploma or GED equivalent
- At least 1 year of customer service experience
- Experience handling sensitive information confidentially
Complete Job Description
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