Client Delivery Manager

Job Summary

A company is looking for a Client Delivery Manager responsible for overseeing the full lifecycle of a designated client portfolio.

Key Responsibilities

• Manage all aspects of the client relationship to ensure high levels of satisfaction
• Oversee and manage all annual, recurring, and ad hoc projects for the client portfolio
• Act as the primary point of contact for client inquiries, troubleshooting issues, and coordinating solutions

Required Qualifications

• Proven experience in a client-facing role, preferably in benefits administration
• Demonstrated ability to manage multiple projects with strict deadlines
• Foundational knowledge of Health & Welfare administration principles and practices
• Experience providing guidance on platform functionality and data management
• Technical ability to interpret and translate complex Plan Documents and Summary Plan Descriptions