Client Delivery Manager

Job Summary

Supporting client delivery execution and relationship management, the full-time Client Delivery Manager will serve as a primary contact for clients, coordinating communication and issue resolution while working remotely.

Key responsibilities

• Build and maintain strong client relationships through proactive communication and timely issue resolution
• Manage client meeting schedules, agendas, and deliverables, ensuring follow-through on project scope agreements
• Create and validate client-facing reports using data visualization tools such as Excel and Power BI

Required qualifications

• Bachelor's degree preferred; equivalent experience considered
• 4+ years of customer service experience, preferably in client delivery, implementation, or project coordination
• Experience in healthcare, revenue cycle management, or patient financial services is preferred
• Proficiency in Microsoft Office with intermediate Excel skills, including pivot tables and data analysis
• Ability to monitor client health KPIs and communicate risks effectively