Client Engagement Coordinator

Job Summary

To support the pre-trial phase of AAC device trials, the part-time remote Client Engagement Coordinator will serve as the primary contact for customers, guiding them through the process, conducting device demos, and ensuring a positive customer experience.

Key responsibilities:

• Conduct engagement conversations through inbound and outbound calls, email, and online chat
• Provide comprehensive AAC device demonstrations and guide clients through the trial process
• Monitor and report weekly metrics to support individual and team goals

Required qualifications:

• Bachelor's Degree in Communication Sciences and Disorders or a related field (preferred)
• 2 years of B2C or B2B customer service experience
• AAC experience strongly preferred
• Proficiency with Microsoft Office and online chat tools
• Experience with HubSpot or other CRM platforms (preferred)