Client Engagement Operations Analyst

Job Summary

A company is looking for a Client Engagement Operations Analyst - Workforce Management.

Key Responsibilities

• Manage and forecast intraday arrivals for volume, AHT, and shrinkage on a weekly basis
• Create and maintain the intraday plan on a rolling two-week basis
• Analyze enterprise volume and productivity to optimize staffing levels

Required Qualifications

• Experience in workforce management or a related field
• Proficiency in workforce management systems
• Ability to analyze data and generate actionable insights
• Strong collaboration and stakeholder management skills
• Familiarity with scheduling and capacity planning processes