Client Engagement Partner

Job Summary

To support a growing Customer Success team, the full-time SmartCare Client Engagement Partner will manage a portfolio of clients, ensuring timely support and service delivery while building strong relationships in a remote environment.

Key responsibilities

• Serve as the primary contact for SmartCare clients, conducting regular check-ins and addressing concerns
• Coordinate service requests and manage client monthly service hours, ensuring engagements remain within scope
• Provide status updates and maintain documentation of client discussions and action items

Required qualifications

• 2+ years of experience in Customer Success, Client Services, or a similar client-facing role
• Experience supporting clients in an HCM, HRIS, Payroll, or SaaS environment
• Strong customer service mindset with the ability to build long-term client relationships
• Proficiency in CRM systems, ticketing platforms, or project management tools
• Self-motivated with strong problem-solving skills and the ability to work independently in a remote setting