Client Engagement Performance Manager

Job Summary

A company is looking for a Manager, Client Engagement Systems & Performance.

Key Responsibilities

• Own strategic partnerships with client engagement technology solutions and ensure alignment with the Client Engagement Framework
• Define and enforce standard engagement expectations and drive governance through reporting and adoption tracking
• Develop and execute client sentiment strategies and reporting frameworks to connect client engagement to business outcomes

Required Qualifications

• 5-8+ years in MSP operations, client engagement leadership, or SaaS platform governance
• Proven track record in driving technology platform adoption across larger companies
• Experience with ScalePad Lifecycle Manager (LMX) and building reporting frameworks
• Ability to lead cross-company initiatives without direct authority
• Strong project management and organizational skills