Client Engagement Specialist

Job Summary

A company is looking for a Customer Engagement Specialist to provide exceptional service and communication regarding laboratory specimen submissions and results.

Key Responsibilities

• Provide exceptional customer service to patients and healthcare providers
• Manage multiple tasks and prioritize effectively in a fast-paced environment
• Ensure accuracy in entering and maintaining patient information and handling medical documentation

Required Qualifications

• Knowledge of medical terminology for effective communication
• Strong data entry skills with a high level of accuracy
• 1-3 years of experience in clinical laboratory, physician's office, or healthcare customer service
• Bilingual preferred
• Ability to handle stressful situations calmly and professionally