Client Engagement Specialist

Job Summary

To support customer retention efforts, the hourly Client Engagement Specialist will engage in strategic conversations to save high-value accounts at risk of cancellation while collaborating with various teams to deliver tailored solutions.

Key responsibilities

• Lead strategic retention conversations to save high-value accounts at risk of cancellation
• Collaborate with Onboarding, CX, Implementation, and Sales to deliver personalized solutions
• Own the full lifecycle of customer re-engagement, from discovery to resolution and follow-through

Required qualifications

• 1-3 years in a SaaS retention or account management role with a proven track record of success
• Confident discussing technical concepts like APIs or integrations
• Data-driven with solid forecasting and decision-making skills
• Skilled in cross-functional teamwork and maintaining momentum
• Passion for fitness and wellness, or experience in the space, is a plus