Client Engagement Specialist
Job Summary
Working remotely in a full-time capacity, the Client Engagement Specialist, Trading Expert will assist clients with inquiries related to trading products, resolve technical issues, and provide feedback on new features while ensuring exceptional customer service.
Key responsibilities
- Answer clients' questions regarding trading, futures, and Kraken desktop through various support channels
- Diagnose and resolve clients' trading-related issues effectively
- Assist in managing the support team by providing quality assurance and improving training materials
Required qualifications
- Experience in customer service roles delivering a high-quality client experience
- Familiarity with trading platforms and a foundational knowledge of trading and charting
- Strong math skills and the ability to explain complex calculations related to trading
- Fluency in English and availability to work evenings and weekends
- Ability to adapt quickly to changes in products and services
Complete Job Description
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