Client Engagement Strategy Lead

Job Summary

Owning the engagement delivery for multiple client launches, the full-time remote Client Engagement Strategy Lead will manage new client implementations, scale the engagement playbook, and oversee client-specific engagement programs while ensuring performance against established goals.

Key responsibilities

• Manage the end-to-end engagement workstream for multiple concurrent client launches, including requirements gathering and post-launch optimization
• Own and evolve the implementation playbook to streamline processes and enhance consistency across client engagement launches
• Be accountable for client engagement performance, maintaining reporting and acting on insights to meet established objectives

Required qualifications

• 6+ years of experience in lifecycle marketing, CRM, or consumer engagement with ownership of measurable programs
• Hands-on experience with marketing automation platforms such as Iterable, Braze, or Salesforce Marketing Cloud
• Strong editorial judgment and ability to adapt brand voice across multiple clients
• Proven ability to interpret data and adjust strategies based on performance outcomes
• Experience managing cross-functional teams and presenting to external stakeholders effectively