Client Enrollment Specialist

Job Summary

Client Enrollment Specialist is a full-time remote position responsible for managing a pipeline of prospective clients seeking mental health services, handling high-volume client interactions, and ensuring a smooth scheduling process.

Key Responsibilities

• Manage high-volume inbound and outbound client interactions using various platforms
• Prospect new leads and conduct outreach to engage prospective clients
• Meet or exceed key performance indicators (KPIs) related to client intake and satisfaction

Required Qualifications

• Sales/Customer Service and Call Center experience required; mental health experience preferred
• Bachelor's degree or a minimum of 2 years of inside sales experience
• High proficiency in Google Suite and CRM platforms, particularly Salesforce
• Designated, quiet workspace to maintain client confidentiality and adhere to HIPAA compliance
• Availability to work during Center of Excellence hours, including evenings and weekends