Client Escalations Specialist

Job Summary

A company is looking for a Client Escalations Specialist.

Key Responsibilities:

• Act as the primary contact for upper-level support and de-escalate sensitive client situations
• Proactively monitor and resolve problem jobs, prioritizing a high-quality client experience
• Employ problem-solving skills to identify root causes and maintain accurate records

Required Qualifications:

• 3+ years in Customer Support, preferably in a Call Center; legal services industry familiarity is advantageous
• Proficient in CRM tools and customer support software
• Ability to thrive in a fast-paced environment and demonstrate self-motivation
• Strong time management and organizational skills with a proactive approach
• Effective collaboration with diverse personalities and skillsets across all organizational levels