Client Escalations Specialist

Location: Remote
Compensation: Salary
Staff Reviewed: Sun, Jun 09, 2024
This job expires in: 25 days

Job Summary

A company is looking for a Client Escalations Specialist.

Key Responsibilities:
  • Act as the primary contact for upper-level support and de-escalate sensitive client situations
  • Proactively monitor and resolve problem jobs, prioritizing a high-quality client experience
  • Employ problem-solving skills to identify root causes and maintain accurate records

Required Qualifications:
  • 3+ years in Customer Support, preferably in a Call Center; legal services industry familiarity is advantageous
  • Proficient in CRM tools and customer support software
  • Ability to thrive in a fast-paced environment and demonstrate self-motivation
  • Strong time management and organizational skills with a proactive approach
  • Effective collaboration with diverse personalities and skillsets across all organizational levels

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