Client Escalations Specialist

Job Summary

A company is looking for a Client Escalations Specialist to support their Commercial and Client Success teams.

Key Responsibilities

• Serve as the primary point of contact for high-priority sales and client escalations, ensuring timely resolution
• Coordinate cross-functional efforts to resolve complex prescription and access issues
• Identify root causes of recurring escalations and drive process improvements

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field (or equivalent experience)
• 4-7+ years of experience in client support, escalation management, or operations, preferably in healthcare or health-tech
• Experience working cross-functionally with Sales, Operations, and external stakeholders
• Proven ability to prioritize effectively and manage multiple escalations simultaneously
• Data-driven mindset with experience identifying trends and driving process improvements