Client Expense Processing Supervisor

Job Summary

A company is looking for a Supervisor, Client Expense & Optional Service Processing.

Key Responsibilities

• Lead daily intake, prioritization, and workflow management for client expense and optional service requests
• Ensure service levels and quality standards are met by managing staffing and schedules according to business demand
• Coach and develop team members while monitoring operational performance and driving continuous improvement

Required Qualifications

• Minimum of 5 years of experience in client expense or related operational processing roles
• At least 2 years in a supervisory or team lead role
• Experience in a high-volume, queue-based environment with shifting priorities
• Strong knowledge of workflow management tools, particularly Wrike
• Ability to collaborate across teams for operational consistency and process improvement