Client Experience Agent

Job Summary

A company is looking for a Part-time Client Experience Agent.

Key Responsibilities

• Respond to client inquiries via email, chat, and phone with professionalism and empathy
• Track client progress through project milestones and address any roadblocks
• Identify common client questions to help develop educational content and resources

Required Qualifications

• Available to work 20-25 hours per week, including Saturdays (PST hours required)
• Experienced with CRM systems (Zendesk preferred)
• Detail-oriented and highly organized
• Comfortable creating and managing processes independently
• Adaptable and energized by fast-paced, startup environments