Client Experience Analyst

Job Summary

A company is looking for an Analyst, Client Experience & Optimization.

Key Responsibilities

• Support intake review, issue validation, routing, and tracking of client services and cross-departmental issues
• Create and maintain process documentation, SOPs, and workflow maps
• Identify manual or inefficient processes and propose improvement opportunities

Required Qualifications

• Bachelor's degree or equivalent experience
• 1-3 years of experience in client services, operations, or process support roles
• Comfort with spreadsheets and workflow tools; interest in process optimization
• Strong documentation and organization skills
• Ability to work across teams