Client Experience Associate

Job Summary

A company is looking for a Client Experience Associate to deliver exceptional customer service and manage client inquiries.

Key Responsibilities:

• Serve as the primary point of contact for client inquiries via email and phone
• Provide real-time updates, solutions, and status tracking to ensure timely resolution
• Document and categorize client inquiries in the system using appropriate task codes

Required Qualifications:

• 2+ years of industry experience in client services, preferably in title or real estate
• Proficient in Microsoft Office Suite and Outlook; experience with tracking and CRM systems a plus
• Ability to multitask and prioritize in a fast-paced environment
• Strong organizational skills
• Ability to work collaboratively and accept supervision