Client Experience Associate

Job Summary

A company is looking for a Client Experience Associate (Software Technical Support).

Key Responsibilities

• Provide technical support by responding to client inquiries and troubleshooting issues related to the Premium Billing System (PBS)
• Manage support tickets by monitoring, triaging, and documenting troubleshooting steps and resolutions
• Assist with client onboarding and coordinate with internal teams to ensure efficient resolution of issues

Required Qualifications

• Bachelor's degree in Business, Information Systems, Finance, or a related field
• 3 years of experience in client support, technical support, SaaS support, or operations roles
• Experience working in a B2B software environment
• Ability to quickly learn software platforms and technical workflows
• Experience using ticketing systems such as Zendesk, Jira, or Freshdesk is preferred