Client Experience Coordinator

Job Summary

A company is looking for a Coordinator I, Client Experience.

Key Responsibilities

• Manage client onboarding and ensure satisfaction through effective communication and support
• Conduct periodic check-ins to monitor client satisfaction and resolve any issues
• Assist in project discussions and process improvements to enhance client experience

Required Qualifications

• Bachelor's degree in Business, Communication, or a Science-related field, or a High School Diploma with relevant industry experience
• One year of experience in an IRB, health-related field, or clinical research
• Intermediate computer skills, including proficiency in MS Office and CRM software
• Sales or business development experience is preferred
• Knowledge of clinical research regulations and guidance is advantageous