Client Experience Coordinator

Job Summary

A company is looking for a Client Experience Coordinator who will manage customer interactions and ensure effective communication regarding service requests.

Key Responsibilities

• Manage incoming calls, emails, and voicemails, translating essential information into appropriate priorities and categories
• Process emergency management requests and escalate issues to leadership as necessary
• Demonstrate ownership of customer interactions and perform follow-up activities

Required Qualifications

• High school diploma or equivalent required; Bachelor Science Degree preferred
• Ability to type 40 words per minute required
• Experience with Microsoft Office suite required
• Experience in a service-oriented field interacting with customers required
• Experience with a case management system preferred