Client Experience Coordinator

Job Summary

A company is looking for a Client Experience Coordinator to support its IT Service Delivery team.

Key Responsibilities

• Answer inbound client calls and create support tickets
• Coordinate and monitor service tickets, providing updates to clients
• Act as a client advocate to ensure high satisfaction and follow up on outstanding issues

Qualifications

• Associate's Degree in Information Systems or 2+ years of relevant experience
• Strong multitasking and organizational skills
• Proficiency in Microsoft Office and experience with ticketing systems
• Experience in a Managed Service Provider (MSP) environment is preferred
• Familiarity with IT service workflows and incident prioritization is preferred