Client Experience Coordinator

Job Summary

A company is looking for a Client Experience Coordinator who will manage customer interactions and service requests.

Key Responsibilities

• Manage incoming calls, emails, and voicemails, determining priority and category for service requests
• Process emergency management requests and escalate to appropriate leadership personnel as needed
• Provide accurate information to customers and perform follow-up activities to ensure resolution

Required Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred
• Ability to type 40 words per minute required
• Experience with Microsoft Office suite required
• Experience in a service-oriented field interacting with customers required
• Experience with a case management system preferred